This Privacy Policy ("Policy") describes how Arkpax handles personal and business information of corporate clients, partners, and their representatives. This includes the collection, storage, use, processing, transmission, and disclosure of data in the context of our business services. We collect information through various means, including access to the Arkpax website, direct communications with Arkpax representatives, and business interactions (e.g., phone calls, emails, and service requests).
Arkpax is committed to adhering to all applicable data protection laws and regulations when collecting and processing business information. This Policy may adhere to regulations that are stricter than what is summarized here to ensure compliance and transparency. However, this Policy does not govern the privacy practices of third parties. Arkpax encourages business clients to review the privacy policies of any third parties they engage with.
Before accessing or using Arkpax's products or services, we strongly recommend that business clients and their representatives review this Policy. By creating an account, placing orders, or engaging with Arkpax services in any form, you acknowledge and consent to the data practices described in this Policy. If you do not agree, please discontinue use of our products and services.
Arkpax reserves the right to modify this Policy to reflect changes in our practices or in compliance with legal obligations. In cases of significant updates, we will notify clients through appropriate channels. If there are specific privacy policies that apply to certain services, they will supersede this Policy for those particular services.
For further details, please refer to the following sections:
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Types of Information Collected and Collection Methods
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How Arkpax Uses Business Information
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The Purpose of Using Business Information
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How Arkpax Shares Business Information with Third Parties
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How Business Information is Stored and Protected
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How Corporate Clients Can Access and Manage Their Business Information
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Disclaimer
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Accessing and Updating this Policy
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Contact Arkpax
This Policy applies to Arkpax's website (enterprise.arkpax.com) and all business communications conducted through email, phone, or other channels in the course of providing our services, as well as Arkpax's marketing activities.
Types of Information Collected and Collection Methods
The types of information collected
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Business Registration Information This includes information provided by corporate clients and their representatives when creating an Arkpax business account, initiating partnerships, or joining Arkpax’s enterprise programs. Information collected may include the company name, representative's name, business email address, phone number, job title, account details, and any relevant registration identifiers. Arkpax may also collect company-related account information if accessed through third-party platforms.
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Device and Usage Information Arkpax may collect data on devices used to access our services, including device identifiers, IP address, browser type, operating system, and other technical data to ensure compatibility and optimize user experience. This may also include usage data, such as pages visited and interaction history, for analytics and service improvement.
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Transaction and Order Information When a corporate client places an order or uses Arkpax services, we collect transaction-related information, such as company name, representative's contact details, shipping and billing addresses, payment information, order ID, and product details. For after-sales services or warranty extensions, we may also collect information such as product serial numbers, purchase channel, and any other relevant transaction details.
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Business Relationship Data Arkpax may collect publicly available information about your business, including information from social media profiles if the business or its representatives publicly interact with Arkpax. This may include content shared about Arkpax or comments on our products and services, which help us understand client needs and maintain client relationships.
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Marketing and Advertising Data To provide relevant marketing content and advertisements, Arkpax may work with third-party advertising service providers. These third parties may collect and use specific data about client representatives, such as IP addresses, device details, and Arkpax site interaction data. This data helps Arkpax tailor advertisements and measure marketing effectiveness across different platforms. Third-party advertising providers may use cookies or other tracking technologies to collect information as described in our company's privacy policy.
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Aggregated and Non-Personal Information Non-personal information includes aggregated data that cannot be used to identify specific individuals or companies. This may include anonymized usage statistics, session durations, network usage patterns, and product sales statistics. Arkpax collects and uses this information to understand trends, enhance service delivery, improve product performance, and support operational efficiency.
Arkpax collects and uses business information to better understand client needs, improve operational efficiency, enhance the performance of Arkpax's products and services, and support corporate client satisfaction.
The type and scope of information collected by Arkpax may vary based on how corporate clients use Arkpax's products and services. If non-personal data is combined with identifiable business information for processing, Arkpax will treat all such data as business-sensitive information and handle it in accordance with this policy.
Methods of Collecting Information
Corporate clients and their representatives hereby agree that Arkpax collects business information through the following methods:
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Direct Collection from Business Clients Arkpax may collect information directly provided by corporate clients or their representatives. This may include the company name, representative’s name, business email address, job title, phone number, shipping address, and any other information relevant to business interactions, account setup, or order processing.
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Automatic Collection Arkpax may automatically collect device and usage information within the necessary scope when business clients interact with our website or services. This includes device identifiers, IP address, browser type, operating system details, and usage behavior such as pages visited or time spent on certain areas of the site. This information helps optimize site functionality and improve service delivery.
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From Third-Party Sources When business clients engage with Arkpax through third-party platforms (e.g., LinkedIn or professional directories), Arkpax may collect and use information from these sources to enhance account setup, streamline authentication, or support client communications. This information may include company details, representative profiles, or other relevant data available through these sources.
How Arkpax Uses Business Information
How Arkpax Uses Cookies and Similar Technologies
Cookie
To ensure the effective operation of our business services, Arkpax may store small data files, known as cookies, on corporate clients' devices. Cookies contain unique identifiers and site information, enabling Arkpax to validate data input, analyze website usage, and optimize interactions. For example, cookies help verify login credentials and track website activity to better tailor our services. Corporate clients and their representatives can manage or delete cookies based on preferences, with options in web browsers to block cookies or delete them as needed. Please note that adjusting cookie settings may impact access to certain features on Arkpax’s website and limit functionality. Additionally, clients can close or delete similar data used by browser add-ons (such as Flash Cookies) by adjusting the settings within those add-ons or visiting the provider's website. However, please note that adjusting or disabling cookies and similar data files may impact secure access to Arkpax's website and limit certain functionality.
Website Beacons and Pixel Tags
Alongside cookies, Arkpax may use website beacons and pixel tags on its website and in email communications to better understand client preferences and service engagement. For instance, emails sent by Arkpax may include tracking links that connect to specific Arkpax web pages; if clicked, these links allow Arkpax to track engagement and improve our service quality. Website beacons are typically transparent images embedded in a website or email. With pixel tags in emails, Arkpax can determine whether an email has been opened. Corporate clients can adjust browser or email settings to limit such tracking as needed.
The Purpose of Using Business Information
Arkpax uses business data to support and enhance our services, manage client transactions, communicate with corporate clients, safeguard against security threats and fraud, and ensure compliance with applicable laws. Clients shall hereby agree that Arkpax may also use business data for other purposes relevant to improving service quality and business interactions.
Providing Arkpax Services
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Manage client information and business accounts, including registration and authentication.
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Provide access to essential features, functionalities, and specific areas of Arkpax services.
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Respond to technical or client support requests.
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Communicate with clients regarding their accounts, product updates, and changes to Arkpax services.
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Enhance, debug, and upgrade Arkpax services to improve functionality.
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Share information with third-party partners as required to fulfill service obligations.
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Invite clients to participate in relevant Arkpax activities, events, or business initiatives.
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Measure client engagement to improve product development and service delivery.
Administrative Purposes
Arkpax uses business' information for various administrative purposes, including but not limited to:
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Process data to pursue Arkpax’s legitimate business interests, including direct marketing, research and development, network and information security, and fraud prevention.
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Detect and prevent security threats, malicious or fraudulent activity, and collaborate with authorized entities to investigate and address any incidents.
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Conduct quality control and security checks to ensure reliable service provision.
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Verify and authenticate business identities, including processing any requests to exercise data rights under this policy.
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Perform audits related to interactions, transactions, and regulatory compliance.
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Enforce Arkpax’s agreements, policies, and terms with business clients.
Other Purposes
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Troubleshoot and resolve errors reported by clients to Arkpax.
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Protect the integrity and safety of Arkpax’s products, services, and corporate clients, implementing fraud prevention and loss mitigation measures as necessary.
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Comply with and enforce relevant legal requirements, industry standards, and Arkpax’s own policies.
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Fulfill tax, audit, and reporting obligations, and respond to legitimate governmental or regulatory requests.
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Arkpax does not use algorithms or analytics to make decisions with significant impacts on business clients; however, manual review may be performed if feedback on data use is provided by clients.
How Arkpax Shares Business Information with Third Parties
Information Shared by Clients
Arkpax’s services may allow corporate clients and their representatives to connect and share information with specified parties. Clients may choose to link with third-party business platforms, applications, and services (collectively, “Third-Party Sharing Services”) through Arkpax, and share information via plugins, widgets, and other integrated third-party tools provided within Arkpax’s services. When choosing to share content or connect with third parties, clients should consider their own privacy and security standards. Arkpax does not control the privacy or security practices of any Third-Party Sharing Services, nor the data they may collect or how they may use such data. Clients are encouraged to review the privacy policies of any Third-Party Sharing Services before interacting with them.
Information Shared by Arkpax
Arkpax does not share clients' business information with third parties, except under the following circumstances:
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Arkpax may share business information with trusted third parties such as service providers, logistics partners, and marketing partners. These third parties are required to handle client information in accordance with their own privacy policies.
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Legal Obligations: In response to legal obligations or lawful requests, Arkpax may disclose business information to law enforcement or other government agencies. Additionally, in cases of restructuring, merger, or bankruptcy, business information may be disclosed as part of the transaction in accordance with applicable laws.
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Protection of Rights and Security: Arkpax may disclose client information as necessary to protect the rights and property of Arkpax, its clients, and affiliates, including enforcing agreements, policies, and terms of service, or safeguarding Arkpax’s systems and assets. In urgent situations, such as for the safety of Arkpax’s personnel or clients, Arkpax may share relevant information as needed.
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Service Providers: Arkpax may share information with third-party service providers who are contractually bound to process data as part of their services to Arkpax, such as payment processors, logistics providers, data hosting and maintenance providers, email distribution services, and research partners. These third parties are authorized to use client information only as necessary to provide their services to Arkpax.
Aggregated and De-Identified Data: Arkpax may share anonymized and aggregated data with external parties for analytical and operational purposes.
If Arkpax must share business information under applicable data protection laws that require client consent, Arkpax will ensure compliance with all legal requirements.
How Business Information is Stored and Protected
Storage of Information
The information collected by Arkpax may be stored on Arkpax’s secure servers and, when necessary, may be transferred to Arkpax’s facilities or those of its trusted service providers in countries such as the United States, Taiwan, Singapore, the People’s Republic of China, the United Kingdom, and various European Union member states. The transfer and storage of data are performed to the extent permitted by law and in full compliance with applicable legal requirements based on the region where clients use Arkpax’s products and services.
If business information is transferred from the European Union to outside the European Economic Area or from the People’s Republic of China to locations outside China, Arkpax implements appropriate safeguards to ensure the data’s security and integrity. Arkpax ensures all cross-border data transfers comply with relevant data protection regulations.
Information Protection
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Arkpax is committed to protecting the security and integrity of business information and adheres strictly to relevant data protection laws and regulations. We adopt industry-standard security measures to secure client information.
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Arkpax employs a range of security protocols to protect the information provided by corporate clients from unauthorized access, disclosure, misuse, modification, or loss. Arkpax takes all reasonable and feasible steps to safeguard client information, maintain data integrity, and ensure compliance with global data protection standards. For example:
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Encryption Technology: To ensure data confidentiality during storage and transmission.
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Trusted Protection Mechanisms: To guard against potential cyber threats and malicious activities.
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Access Control Protocols: To restrict access to sensitive information, ensuring only authorized personnel can handle business information.
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Employee Training: Arkpax regularly provides security and privacy training for employees to emphasize the importance of protecting client information and to uphold best practices in data security.
How Corporate Clients Can Access and Manage Their Business Information
Arkpax respects corporate clients' rights regarding their business information and is committed to ensuring they retain control over it. To this end, Arkpax provides clients with tools and options to manage their information securely and transparently. The following outlines the rights that corporate clients are entitled to by law and how Arkpax will support these rights.
The rights corporate clients have with respect to their business information are as follows:
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Accessing, Correcting, and Supplementing Information
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Transparency: Arkpax is committed to providing clients with transparency regarding the processing of their business information and the choices they have over it. Arkpax has published this policy to clearly explain these practices, and clients may also refer to any supplementary notices in specific products or services.
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Correction and Supplementation: If clients find that the business information held by Arkpax is inaccurate or incomplete, they have the right to request timely corrections. In some cases, clients may directly update their business information within the account settings of Arkpax's services. For sensitive or protected information, Arkpax may verify the client's identity before making corrections to ensure the security and accuracy of data.
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Requesting to Restrict the Processing of Business Information Under certain circumstances, corporate clients have the right to request that Arkpax temporarily suspend the processing of their business information. This may apply when clients request Arkpax to verify the accuracy of the data or when clients object to the processing. During this time, Arkpax may retain sufficient information to ensure compliance with the restriction but will suspend its use for the specified purpose until the restriction is lifted or the basis for the restriction no longer exists. If Arkpax has a legitimate interest in processing business information, clients have the right to object to this processing. Clients also retain the right to object to the processing of their information for direct marketing purposes. Upon receiving such an objection, Arkpax will cease processing the data unless it can demonstrate compelling legitimate grounds for processing that override the clients' interests, rights, and freedoms, or if processing is necessary for the establishment, exercise, or defense of legal claims.
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Requesting Data Deletion Clients have the right to request the deletion of their business information if there are no legitimate grounds for continued processing. However, there may be instances where Arkpax must retain certain data to fulfill legal obligations or to protect Arkpax’s interests. In cases where deletion cannot be completed, Arkpax will provide the reasons for retaining the data and inform clients of any applicable exceptions.
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Requesting Data Portability Corporate clients may request a digital copy of their business information in a commonly used machine-readable format or ask that their data be transferred to another service provider. This right applies to automated data that Arkpax processes as part of a contractual agreement with the client. It does not apply to data processed for Arkpax's legitimate interests or for regulatory compliance.
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Requesting Human Intervention in Automated Decision-Making If Arkpax uses automated decision-making that affects clients' business information, clients have the right to request human intervention. Arkpax will ensure that any such processing aligns with the contractual relationship and is subject to appropriate safeguards to protect client rights.
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Right to Lodge a Complaint If clients have concerns or complaints regarding the processing of their business information, they may contact Arkpax using the details provided in this policy. Arkpax will address and respond to any inquiries or complaints in a timely manner.
Disclaimer
Risk from the system
Please be aware that Arkpax strives to ensure the security of business information, but the online environment cannot be guaranteed to be 100% secure. Due to technical limitations and inherent risks, even with Arkpax’s security measures in place, absolute information security cannot be assured. In the unlikely event of a security incident, such as a data breach, Arkpax will promptly activate its emergency response protocols to contain and mitigate the impact. Affected clients will be notified via appropriate channels, such as email or public announcements, as required by the situation. Arkpax will also proactively report and address security incidents in compliance with regulatory requirements.
Third-Party Use
Arkpax’s services may include links to external websites or applications, and other sites may link to Arkpax’s services. These third-party services operate independently of Arkpax, and Arkpax does not endorse, review, or accept responsibility for their privacy practices or content.
Arkpax advises corporate clients to carefully review the privacy policies of any third-party websites or applications they engage with. Arkpax cannot guarantee the security of any business information that clients may provide to these third-party services, nor is Arkpax responsible for their handling of such data.
When clients leave Arkpax’s services to access third-party websites or applications, they may be subject to terms of use and privacy policies that differ from those of Arkpax. We recommend that clients thoroughly review these terms and policies before disclosing any business information.
Please note that any risks associated with sharing information on third-party websites or applications are borne by the clients themselves. Arkpax is not liable for any damages or losses that may result from such interactions.
Obligation to Stay Informed
Arkpax reserves the right to update this policy periodically to reflect changes in practices or compliance with new legal requirements. Corporate clients are advised to review this policy regularly to stay informed about any updates. If Arkpax makes significant changes to this policy and clients continue to use Arkpax’s services without explicit objection, it will be deemed as acceptance of the updated policy.
Accessing and Updating This Policy
Accessing This Policy
Corporate clients can access this policy on Arkpax’s website and within relevant products or services. The policy is available through a direct link on the website (specific URL) and may also be accessible in the settings module provided to clients. The path to access this policy may vary slightly depending on the platform, device, and software version being used.
Updating This Policy
Arkpax reserves the right to update or modify this policy periodically to reflect changes in our practices or legal requirements. As Arkpax’s products and services evolve, this policy may be revised to ensure continued transparency and compliance.
When significant updates to this policy are made, Arkpax will notify corporate clients through appropriate channels, such as email, notifications on the Arkpax website, or within relevant services.
Please note that Arkpax will process business information in accordance with the updated Privacy Policy after notifying clients of significant changes. Arkpax will not reduce any rights granted to corporate clients under this policy without explicit consent.
If a corporate client does not agree with the modified Privacy Policy, they have the right to discontinue the use of Arkpax’s website, products, and services and should inform Arkpax of their decision.
Contact Arkpax
Arkpax welcomes feedback and is happy to answer any questions corporate clients may have about their data. Corporate clients can contact Arkpax by email at shopify@arkpax.com.